Return & Refund Policy
At Attaissah, we want you to feel confident when placing an order. If something isn’t right, this policy explains how returns, refunds, and order cancellations are handled.
1. Return Window
You may request a return within 30 days of the delivery date.
Requests submitted after the 30-day return period may not be eligible for a refund.
2. Return Eligibility
We accept returns in the following situations:
Defective or Damaged Products
- Product arrived damaged or defective
- Product stopped working under normal use during the return period
Wrong Item Received
- You received an incorrect product
Customer-Initiated Returns
- Ordered the wrong item
- Product no longer needed
- Changed your mind after delivery
Condition Requirements
To be eligible for a return:
- Item must be unused, defective, or in substantially the same condition as received
- Original packaging is preferred when possible
- Returns with missing parts, excessive use, or damage not related to manufacturing may be rejected or partially refunded
3. Return Shipping Costs
If the issue is our responsibility (defective, damaged, or incorrect item):
- We will cover reasonable return shipping costs
- A prepaid return label may be provided, or shipping costs may be reimbursed
If the return is due to customer preference:
- Return shipping costs are the responsibility of the customer
- Original shipping fees (if any) are non-refundable
4. Non-Returnable Situations
We cannot accept returns in the following cases:
- Products damaged due to misuse, abuse, or improper operation
- Damage caused by accidents, water exposure, drops, or unauthorized modifications
- Items returned with missing major components or accessories
- Requests made after the 30-day return window
- Products purchased from unauthorized third-party sellers
5. How to Start a Return
Step 1
Contact us at support@attaissah.com and include:
- Order number
- Product name or model
- Reason for return
- Photos (if applicable)
Step 2
Wait for return approval and instructions from our support team.
Do not send items back without authorization, as unauthorized returns may delay or affect refund processing.
Step 3
Pack the item securely and ship it using a trackable shipping method when possible.
Step 4
Once your return is received and inspected, approved refunds are typically processed within 3–5 business days.
Refunds are issued to the original payment method. Processing time may vary depending on your payment provider.
6. Exchanges
We do not currently offer direct exchanges.
If you need a different model, please return the original item (if eligible) and place a new order separately.
7. Order Cancellations
Before Shipment
If your order has not shipped yet, contact us immediately at support@attaissah.com.
Eligible orders may be canceled and refunded in full.
After Shipment
Once an order has shipped, it cannot be canceled.
After delivery, you may request a return if it meets policy requirements.
8. Refund Processing Time
After we receive and inspect your return:
- Inspection: within several business days
- Refund processing: typically 3–5 business days after approval
Additional time may be required depending on PayPal or your financial institution.
9. Contact Us
For any questions about returns, refunds, or cancellations:
Email: support@attaissah.com
We typically respond within 1–2 business days.
Contact Information
At Attaissah, we want you to feel confident when placing an order. If something isn’t right, this policy explains how returns, refunds, and order cancellations are handled.
1. Return Window
You may request a return within 30 days of the delivery date.
Requests submitted after the 30-day return period may not be eligible for a refund.
2. Return Eligibility
We accept returns in the following situations:
Defective or Damaged Products
- Product arrived damaged or defective
- Product stopped working under normal use during the return period
Wrong Item Received
- You received an incorrect product
Customer-Initiated Returns
- Ordered the wrong item
- Product no longer needed
- Changed your mind after delivery
Condition Requirements
To be eligible for a return:
- Item must be unused, defective, or in substantially the same condition as received
- Original packaging is preferred when possible
- Returns with missing parts, excessive use, or damage not related to manufacturing may be rejected or partially refunded
3. Return Shipping Costs
If the issue is our responsibility (defective, damaged, or incorrect item):
- We will cover reasonable return shipping costs
- A prepaid return label may be provided, or shipping costs may be reimbursed
If the return is due to customer preference:
- Return shipping costs are the responsibility of the customer
- Original shipping fees (if any) are non-refundable
4. Non-Returnable Situations
We cannot accept returns in the following cases:
- Products damaged due to misuse, abuse, or improper operation
- Damage caused by accidents, water exposure, drops, or unauthorized modifications
- Items returned with missing major components or accessories
- Requests made after the 30-day return window
- Products purchased from unauthorized third-party sellers
5. How to Start a Return
Step 1
Contact us at support@attaissah.com and include:
- Order number
- Product name or model
- Reason for return
- Photos (if applicable)
Step 2
Wait for return approval and instructions from our support team.
Do not send items back without authorization, as unauthorized returns may delay or affect refund processing.
Step 3
Pack the item securely and ship it using a trackable shipping method when possible.
Step 4
Once your return is received and inspected, approved refunds are typically processed within 3–5 business days.
Refunds are issued to the original payment method. Processing time may vary depending on your payment provider.
6. Exchanges
We do not currently offer direct exchanges.
If you need a different model, please return the original item (if eligible) and place a new order separately.
7. Order Cancellations
Before Shipment
If your order has not shipped yet, contact us immediately at support@attaissah.com.
Eligible orders may be canceled and refunded in full.
After Shipment
Once an order has shipped, it cannot be canceled.
After delivery, you may request a return if it meets policy requirements.
8. Refund Processing Time
After we receive and inspect your return:
- Inspection: within several business days
- Refund processing: typically 3–5 business days after approval
Additional time may be required depending on PayPal or your financial institution.
9. Contact Us
For any questions about returns, refunds, or cancellations:
Email: support@attaissah.com
We typically respond within 1–2 business days.
Contact Information
At Attaissah, we want you to feel confident when placing an order. If something isn’t right, this policy explains how returns, refunds, and order cancellations are handled.
1. Return Window
You may request a return within 30 days of the delivery date.
Requests submitted after the 30-day return period may not be eligible for a refund.
2. Return Eligibility
We accept returns in the following situations:
Defective or Damaged Products
- Product arrived damaged or defective
- Product stopped working under normal use during the return period
Wrong Item Received
- You received an incorrect product
Customer-Initiated Returns
- Ordered the wrong item
- Product no longer needed
- Changed your mind after delivery
Condition Requirements
To be eligible for a return:
- Item must be unused, defective, or in substantially the same condition as received
- Original packaging is preferred when possible
- Returns with missing parts, excessive use, or damage not related to manufacturing may be rejected or partially refunded
3. Return Shipping Costs
If the issue is our responsibility (defective, damaged, or incorrect item):
- We will cover reasonable return shipping costs
- A prepaid return label may be provided, or shipping costs may be reimbursed
If the return is due to customer preference:
- Return shipping costs are the responsibility of the customer
- Original shipping fees (if any) are non-refundable
4. Non-Returnable Situations
We cannot accept returns in the following cases:
- Products damaged due to misuse, abuse, or improper operation
- Damage caused by accidents, water exposure, drops, or unauthorized modifications
- Items returned with missing major components or accessories
- Requests made after the 30-day return window
- Products purchased from unauthorized third-party sellers
5. How to Start a Return
Step 1
Contact us at support@attaissah.com and include:
- Order number
- Product name or model
- Reason for return
- Photos (if applicable)
Step 2
Wait for return approval and instructions from our support team.
Do not send items back without authorization, as unauthorized returns may delay or affect refund processing.
Step 3
Pack the item securely and ship it using a trackable shipping method when possible.
Step 4
Once your return is received and inspected, approved refunds are typically processed within 3–5 business days.
Refunds are issued to the original payment method. Processing time may vary depending on your payment provider.
6. Exchanges
We do not currently offer direct exchanges.
If you need a different model, please return the original item (if eligible) and place a new order separately.
7. Order Cancellations
Before Shipment
If your order has not shipped yet, contact us immediately at support@attaissah.com.
Eligible orders may be canceled and refunded in full.
After Shipment
Once an order has shipped, it cannot be canceled.
After delivery, you may request a return if it meets policy requirements.
8. Refund Processing Time
After we receive and inspect your return:
- Inspection: within several business days
- Refund processing: typically 3–5 business days after approval
Additional time may be required depending on PayPal or your financial institution.
9. Contact Us
For any questions about returns, refunds, or cancellations:
Email: support@attaissah.com
We typically respond within 1–2 business days.
Contact Information
Company Name: AALBERTSBERG TECHNOLOGIES LLC
Address: 2000 PARK LANE, FRANKFORT, KY 40601
Email: support@attaissah.com
Service Area: United States only