Warranty Policy
At Attaissah, we stand behind the products we sell. This Warranty Policy explains what is covered, what is not covered, and how to request warranty service if an issue occurs.
1. Warranty Coverage
All cordless electric ratchet wrenches purchased through Attaissah are covered by a 12-Month Limited Warranty starting from the original purchase date.
This warranty covers defects in materials and workmanship under normal residential and DIY use, including:
- Motor failure not caused by misuse or accidental damage
- Trigger or switch malfunctions
- Gearbox or ratchet mechanism failure during normal operation
- Verified manufacturing defects affecting product function
- Other defects in materials or workmanship under normal use
If a warranty claim is approved, we may, at our discretion:
- Repair the product
- Replace the product with the same or comparable model
- Provide replacement parts when appropriate
This warranty applies only to the original purchaser and only to products purchased directly from Attaissah.
2. What Is Not Covered
This warranty does not cover:
- Damage caused by drops, impacts, accidents, abuse, or neglect
- Water damage or exposure to excessive moisture
- Improper use or operation of the product
- Normal wear and tear, including cosmetic damage
- Natural battery capacity reduction over time
- Damage caused by incompatible chargers, batteries, or accessories
- Unauthorized modifications, repairs, or disassembly
- Commercial, rental, or industrial use beyond intended purpose
- Products purchased from unauthorized third-party sellers
If you are unsure whether your issue is covered, please contact us before attempting any repair.
3. Battery and Charger Coverage
Batteries and chargers included with your purchase are covered under the same 12-month limited warranty for manufacturing defects.
Covered examples:
- Battery fails to charge under normal use
- Charger stops working due to manufacturing defect
- Electrical failure of battery or charger components
Not covered:
- Normal battery capacity reduction over time
- Damage caused by improper charging practices
- Use of unauthorized chargers or accessories
Battery performance naturally decreases over time with normal use and charging cycles, which is considered normal wear.
4. How to Submit a Warranty Claim
To request warranty service, please contact us at:
Please include:
- Order number or proof of purchase
- Purchase date (if available)
- Product model
- Description of the issue
- Photos or videos showing the problem (if available)
Providing complete details helps speed up the review process.
5. Warranty Review Process
After receiving your request:
- Our support team reviews the submitted information
- Additional details or media may be requested if needed
- We determine whether the issue qualifies for warranty coverage
If approved, we will provide instructions for repair, replacement, parts support, or return handling when applicable.
Please do not return any product without receiving instructions from our support team.
6. Warranty Limitations
This warranty is limited to repair, replacement, or refund of the defective product.
To the fullest extent permitted by law, Attaissah is not responsible for indirect, incidental, or consequential damages arising from product use or inability to use the product.
Some jurisdictions may not allow certain limitations, so parts of this section may not apply to all customers.
7. Contact Us
For warranty support or questions, please contact:
Email: support@attaissah.com
We typically respond within 1–2 business days. Messages received on weekends or holidays will be answered on the next business day.
Contact Information
Company Name: AALBERTSBERG TECHNOLOGIES LLC
Address: 2000 PARK LANE, FRANKFORT, KY 40601
Email: support@attaissah.com
Service Area: United States only