Warranty Policy

At Attaissah, we stand behind the products we sell. This Warranty Policy explains what is covered, what is not covered, and how to request warranty service if an issue occurs.

1. Warranty Coverage

All cordless electric ratchet wrenches purchased through Attaissah are covered by a 12-Month Limited Warranty beginning on the original purchase date.

This warranty covers defects in materials and workmanship under normal residential and DIY use, including:

Motor failure not caused by misuse or accidental damage
Trigger or switch malfunctions
Gearbox or ratchet mechanism failure during normal operation
Manufacturing defects that affect the product's intended function
Other verified defects in materials or workmanship

If a warranty claim is approved, we may, at our discretion:

Repair the product
Replace the product with the same or comparable model
Provide replacement parts when appropriate

This warranty applies only to the original purchaser and only to products purchased directly through Attaissah.

2. What Is Not Covered

This warranty does not cover:

Damage caused by drops, impacts, accidents, abuse, or neglect
Water damage or exposure to excessive moisture
Improper operation or misuse of the product
Normal wear and tear, including cosmetic damage
Natural battery capacity reduction over time
Damage caused by incompatible batteries, chargers, or accessories
Unauthorized modifications, repairs, or disassembly
Commercial, rental, or industrial use beyond the product's intended purpose
Products purchased through unauthorized third-party sellers

If you are unsure whether your issue qualifies for warranty coverage, please contact us before attempting any repairs.

3. Battery and Charger Coverage

Batteries and chargers included with your purchase are covered under the same 12-month limited warranty for manufacturing defects.

Examples of covered issues may include:

A battery that fails to charge under normal use
A charger that stops functioning due to a manufacturing defect
Battery or charger components that fail during normal operation

The following are not covered:

Normal battery capacity loss over time
Damage caused by improper charging practices
Damage caused by unauthorized chargers or accessories

Battery performance naturally decreases after repeated charging cycles and is considered normal wear.

4. How to Submit a Warranty Claim

To begin a warranty claim, please email:

support@attaissah.com

Include the following information:

Order number or proof of purchase
Approximate purchase date
Product model
Description of the issue
Photos or videos showing the problem, if available

Providing complete information helps us review your claim more quickly.

5. Warranty Claim Review Process

After receiving your warranty request:

Our support team reviews the information provided.
Additional photos or details may be requested if necessary.
We determine whether the issue qualifies for warranty coverage.
If approved, we will provide instructions for repair, replacement, replacement parts, or return shipping when applicable.

Please do not return any product until you receive instructions from our support team.

6. Warranty Limitations

This warranty is limited to the repair, replacement, or refund of the defective product.

To the maximum extent permitted by applicable law, Attaissah shall not be responsible for incidental, indirect, or consequential damages resulting from the use or inability to use a product.

Some jurisdictions may not allow certain limitations, so portions of this section may not apply to all customers.