Privacy policy

Last Updated: June 2026

At Attaissah, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

Information You Provide

Name
Shipping address
Billing address (if applicable)
Email address
Phone number (if provided)
Order details and purchase history
Customer service communications

Payment Information

Payments are processed securely through PayPal.

We do not receive, store, or have access to your complete credit card information, bank account information, or other sensitive payment details.

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website activity and browsing behavior
Referral source information

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

We may use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Respond to inquiries and warranty requests
Improve our website and product offerings
Detect fraud or unauthorized activity
Comply with legal obligations
Send promotional communications if you have opted in

We only collect information reasonably necessary to operate our business and provide services to customers.

3. Marketing Communications

If you subscribe to receive promotional emails, we may occasionally send information regarding:

New products
Special offers
Product updates
Educational content

You may unsubscribe at any time by clicking the unsubscribe link included in marketing emails.

Transactional communications related to your orders, returns, warranty claims, or customer service requests will continue to be sent when necessary.

4. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary to operate our business, including:

Payment Processing

Payment information is processed through PayPal's secure systems.

Shipping and Delivery

Shipping providers may receive:

Your name
Shipping address
Contact information necessary to complete delivery

Service Providers

We may work with trusted service providers that assist with:

Website hosting
Order management
Email communications
Website analytics
Fraud prevention

These providers may access information only as necessary to perform services on our behalf.

Legal Requirements

We may disclose information when required by law, court order, government request, or to protect our legal rights.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

Maintain shopping cart functionality
Remember user preferences
Analyze website traffic
Improve website performance

You may disable cookies through your browser settings, although certain website features may not function properly.

6. Data Security

We use commercially reasonable safeguards to protect personal information.

Security measures include:

HTTPS (SSL) encryption
Secure payment processing through PayPal
Access controls and security monitoring where applicable

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill orders
Process returns and warranty claims
Maintain business records
Comply with legal obligations
Resolve disputes

When information is no longer required, it is deleted or securely disposed of in accordance with applicable practices.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Access personal information we hold about you
Request corrections to inaccurate information
Request deletion of your information
Object to certain data processing activities
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our website is intended for adults and general consumers.

We do not knowingly collect personal information from children under the age of 13.

If we learn that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete the information.

10. Third-Party Services

Our website may use third-party providers to support payment processing, website functionality, analytics, communication services, and other operational functions.

These providers maintain their own privacy policies and data handling practices.

We encourage users to review the privacy policies of any third-party services they interact with.